cvvv6 Privacy
Policy

1. Information We Collect

When you register, use, or interact with the cvvv6 platform, we collect personal data in several ways. The categories of information we collect depend on the nature of your interaction with the platform and the services you use. We group the data we collect into the following categories:

1.1 Registration and Identity Data

When you create a cvvv6 account, you are required to provide your full legal name, date of birth, email address, residential address, and a username and password of your choosing. This information is necessary to create and manage your account, verify your identity, and ensure you meet the minimum age requirement of 18 years. You may also be asked to provide a copy of a government-issued photo identification document — such as a National ID card, passport, or driving licence — and proof of your payment method as part of our Know Your Customer (KYC) verification process.

1.2 Financial Transaction Data

cvvv6 collects information related to the deposits and withdrawals you make on the platform, including your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer), transaction amounts in BDT, transaction reference numbers, and the date and time of each transaction. We do not store your full bKash or Nagad PIN or your bank account password. Payment method details are processed through secure, encrypted channels provided by the respective payment operators.

1.3 Betting and Gaming Activity Data

We record all betting and gaming activity conducted through your cvvv6 account. This includes the sports markets and casino games you wager on, the stake amounts and odds at which bets are placed, the outcomes of those bets, your session history, and your account balance movements over time. This data is used to operate the platform, settle bets accurately, and detect unusual patterns that may indicate problem gambling or fraudulent activity.

1.4 Device and Technical Data

When you access cvvv6 through a web browser or mobile device, we automatically collect certain technical data, including your IP address, device type and operating system, browser type and version, screen resolution, time zone, and the pages of the platform you visit. This information helps us to diagnose technical issues, optimise the platform experience for devices commonly used in Bangladesh, and detect automated or fraudulent access attempts.

1.5 Communications Data

If you contact cvvv6's customer support team — whether by email, live chat, or any other channel — we retain a record of that communication, including the content of your messages, the date and time of contact, and the resolution provided. These records help us to maintain service quality, train support staff, and resolve any disputes that may arise.

Data Category	Examples	Primary Purpose
Identity Data	Full name, date of birth, NID copy, photo ID	Account creation, KYC verification, age check
Contact Data	Email address, residential address	Account communication, support, notifications
Financial Data	bKash/Nagad number, transaction amounts, BDT balances	Deposit and withdrawal processing
Gaming Activity	Bet history, game session logs, win/loss records	Bet settlement, responsible gaming monitoring
Technical Data	IP address, device type, browser, session logs	Platform security, fraud detection, UX optimisation
Communications	Support chat transcripts, email correspondence	Service quality, dispute resolution

2. How We Use Your Data

cvvv6 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose beyond what is described in this policy without first seeking your consent or establishing another lawful basis for processing.

• Account management: To create, maintain, and secure your cvvv6 account, including verifying your identity at registration and at subsequent points where re-verification is required.
• Service delivery: To process your deposits and withdrawals in BDT, settle your bets and casino wagers, and provide you with access to the full range of cvvv6's sports betting and casino products.
• Legal and regulatory compliance: To satisfy our obligations under applicable laws, including anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations, and any lawful requests from regulatory or law enforcement authorities.
• Responsible gaming: To monitor your gaming activity for signs of problematic behaviour, enforce deposit limits or self-exclusion requests, and provide you with access to responsible gaming tools and support resources.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, bonus abuse, money laundering, and other conduct that violates our Terms and Conditions or applicable law.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Platform improvement: To analyse aggregated, anonymised usage data for the purpose of improving the cvvv6 platform, fixing technical issues, and developing new features.
• Marketing communications: To send you promotional offers, bonus notifications, and news about cvvv6 that may be relevant to you — but only where you have opted in to receive such communications. You may opt out at any time.

3. Cookies and Tracking Technologies

cvvv6 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and gather analytical data about how the site is used. Cookies are small text files placed on your device when you visit cvvv6.net. They do not contain executable code and cannot access other files on your device.

3.1 Types of Cookies We Use

• Strictly necessary cookies: These are essential for the platform to function. They enable you to log in to your account, maintain your session across pages, and use core features such as bet placement and deposit processing. These cookies cannot be disabled without impairing core platform functionality.
• Analytical cookies: We use anonymised analytics data to understand how players navigate cvvv6.net, which pages are most visited, and where technical errors occur. This data is aggregated and does not identify you personally.
• Preference cookies: These remember settings you have configured, such as your display preferences, so you do not need to reconfigure them on each visit.
• Security cookies: These help us detect and prevent fraudulent login attempts and other malicious activity directed at your account or the platform as a whole.

3.2 Managing Cookies

You may adjust your browser settings to refuse non-essential cookies or to alert you when cookies are being placed on your device. Please note that disabling strictly necessary cookies will prevent you from logging in or using core cvvv6 features. Instructions for managing cookies vary by browser; please refer to your browser's help documentation for guidance specific to your setup.

4. Data Sharing and Third Parties

cvvv6 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of third parties only where strictly necessary and in accordance with this policy:

• Payment service providers: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, and banking partners receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and data security obligations.
• Game content providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session identifiers necessary to deliver their games through the cvvv6 platform. These providers do not receive your full personal profile.
• Identity verification services: Third-party KYC and AML service providers may process your identity documents and personal data on our behalf for the purpose of verifying your identity and screening against financial crime databases. These providers are contractually bound to process your data only as instructed by cvvv6.
• Legal and regulatory authorities: cvvv6 will disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of cvvv6, its players, or the public.
• Technology and infrastructure providers: Our hosting, cloud infrastructure, and platform software providers may process data on our behalf as data processors. These relationships are governed by data processing agreements that require these providers to maintain appropriate security standards.

Any third party that processes personal data on behalf of cvvv6 is required to do so only in accordance with our instructions and to implement technical and organisational measures sufficient to protect that data from unauthorised access, disclosure, or loss.

5. Data Retention and Storage

cvvv6 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or for as long as we are required to retain it under applicable law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account relationship with cvvv6 and for a minimum of five (5) years after account closure, in order to comply with anti-money laundering and record-keeping obligations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with financial record-keeping requirements.
• Betting and gaming activity logs: Retained for up to three (3) years following the relevant betting or gaming session, for purposes of dispute resolution and responsible gaming monitoring.
• Communications records: Support communications and correspondence are retained for up to two (2) years from the date of the relevant interaction, unless a longer period is required in connection with an ongoing dispute.
• Technical and device data: Standard access logs are retained for up to ninety (90) days. Security-related logs may be retained for longer where an investigation is ongoing.

When personal data is no longer required and no legal obligation exists to retain it, cvvv6 will securely delete or anonymise that data in accordance with our internal data lifecycle management procedures.

Your personal data is stored on servers located in secure data centre facilities. cvvv6 takes all reasonable steps to ensure that data is stored within environments that maintain appropriate physical and logical security controls. Where data is transferred to a service provider in another jurisdiction, we ensure that appropriate contractual safeguards are in place.

6. Your Privacy Rights

As a cvvv6 player, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact the cvvv6 support team at [email protected] with a clear description of your request and sufficient information to identify your account.

• Right of access: You may request a copy of the personal data that cvvv6 holds about you, including information about how it is being processed and with whom it has been shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where the processing was unlawful. Please note that this right is subject to our legal obligations to retain certain data for specified minimum periods.
• Right to restriction of processing: In certain circumstances you may request that we limit the way in which we process your data while a query or complaint is being resolved.
• Right to data portability: Where technically feasible and legally applicable, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you may transfer it to another service provider.
• Right to withdraw consent: Where our processing of your data is based on your consent (for example, for direct marketing communications), you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out before the withdrawal.
• Right to object to marketing: You may opt out of receiving promotional communications from cvvv6 at any time by following the unsubscribe instructions in any marketing email or by contacting our support team.

cvvv6 will respond to data rights requests within a reasonable timeframe, and in any event within thirty (30) days of receiving a valid and complete request. Where a request is complex or involves a large volume of data, we may extend this period and will inform you of the extension and the reason for it.

7. Data Security Measures

cvvv6 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. These measures include but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and cvvv6.net.
• Encrypted storage of sensitive data, including identity documents and financial records, at rest.
• Access controls that restrict internal access to personal data to only those staff and contractors who require it to perform their legitimate functions.
• Regular security assessments and penetration testing of the cvvv6 platform and supporting infrastructure.
• Two-factor authentication options available for player accounts to reduce the risk of unauthorised access.
• Monitoring systems designed to detect and alert on unusual account activity, bulk data access attempts, and other potential security incidents in real time.

Despite our best efforts, no online platform can guarantee absolute security against all possible threats. In the unlikely event of a data breach that affects your personal data, cvvv6 will notify affected players promptly and will take all reasonable steps to mitigate the impact of the breach and prevent recurrence.

You also have a role to play in keeping your account secure. Use a strong, unique password for your cvvv6 account, do not share your login credentials with anyone, and contact our support team immediately if you suspect that your account has been accessed by an unauthorised party.

8. Updates to This Policy

cvvv6 may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or improvements to the platform that affect the way personal data is handled. The "Last Updated" date displayed at the top of this page indicates when the most recent revision was made.

Where a change to this policy is material — meaning it significantly affects your rights or the way your data is processed — cvvv6 will provide advance notice to registered players via the email address associated with their account or via an in-platform notification. Minor corrections or clarifications that do not substantively alter your rights or our obligations will be reflected in the updated document without individual notification.

Your continued use of the cvvv6 platform following any update to this Privacy Policy constitutes your acceptance of the revised version. If you do not agree with the updated policy, you should stop using the platform and may contact us to request closure of your account and deletion of your data, subject to our legal retention obligations.

For any questions about this Privacy Policy, your personal data, or your rights as a cvvv6 player, please contact our support team at [email protected] or via in-app live chat. Our support team is available 24/7 on Bangladesh Standard Time (BST, UTC+6).