Responsible Gaming
at cvvv6

1. Our Commitment to Responsible Gaming

cvvv6 is built on the principle that sports betting and casino gaming should remain a source of entertainment — not a source of stress, financial hardship, or personal harm. We recognise that for the vast majority of our players across Bangladesh, gambling is a recreational activity enjoyed responsibly alongside cricket betting, football markets, and casual slot play. However, we also understand that a small percentage of players may develop patterns of behaviour that indicate problem gambling, and it is our responsibility to identify those patterns early and respond proactively.

Every cvvv6 player has access to a full set of responsible gaming tools from the moment their account is created. We do not require players to prove a problem exists before granting access to deposit limits or self-exclusion — these controls are available to everyone, at any time, as a standard feature of the platform. Our customer support team is trained to handle responsible gaming conversations with empathy and without judgment, and all requests for account restrictions are actioned promptly.

We are committed to fair play and safe gambling practices across everything we do: from the way we design our promotions, to the way we train our support agents, to the technology we use to monitor account activity. Responsible gaming at cvvv6 is not a legal checkbox — it is a genuine operational priority.

2. Age Restriction and Verification

cvvv6 strictly enforces an 18+ age restriction across all products and services on the platform. Players must be at least 18 years of age to register an account, make a deposit, place a bet, or play any casino game. This requirement applies to all players in Bangladesh and is non-negotiable.

At registration, all players are required to confirm that they are 18 years of age or older. cvvv6 reserves the right to request age-verification documents — including a National ID card, passport, or birth certificate — at any point during the account relationship. Accounts that cannot verify the player's age will be suspended pending review, and any winnings accrued during an unverified period may be withheld.

We take underage gambling extremely seriously. If you are aware of a minor who has accessed or is attempting to access the cvvv6 platform, please report this to our support team immediately at [email protected]. We will investigate promptly and take all necessary steps.

Parents and guardians who share devices with minors are strongly encouraged to use device-level parental controls and to keep their cvvv6 login credentials private. Never allow a person under 18 to access your account.

3. Deposit Limits and Budget Controls

One of the most effective ways to maintain control over your gambling is to decide in advance how much money you are comfortable spending, and then to enforce that decision through a hard account limit. cvvv6 makes this straightforward with flexible deposit limit controls available in your account settings.

3.1 Setting Your Deposit Limit

You can set a deposit limit at the daily, weekly, or monthly level. Limits are denominated in BDT (Bangladeshi Taka) and can be set to any amount you choose. Once a limit is active, the platform will decline any deposit attempt that would cause your total deposits in the relevant period to exceed the cap, regardless of your payment method — whether you are depositing via bKash, Nagad, Rocket, Upay, or bank transfer.

3.2 Changing or Removing a Limit

You may reduce your deposit limit at any time, and the new lower limit will apply immediately. If you wish to increase a deposit limit or remove it entirely, a mandatory 24-hour reflection period applies before the change takes effect. This cooling period exists to protect players from making impulsive decisions during a session. Requests to increase limits must be made deliberately and in advance — they cannot take effect in real time.

3.3 Loss Limits

In addition to deposit caps, cvvv6 allows you to set net-loss limits over daily, weekly, or monthly periods. When your cumulative net losses in the active period reach the threshold you have set, all betting activity for the remainder of that period is paused. Loss limits are a powerful budgeting tool particularly suited to sports bettors whose stakes and returns vary significantly from one day to the next.

4. Time-Out and Cooling-Off Periods

Sometimes a player needs a short break — not necessarily because gambling has become a serious problem, but simply to reset, reflect, or take a holiday from betting. The cvvv6 time-out feature supports this by allowing you to suspend your account for a defined short-term period without permanently closing it.

Time-out periods available on cvvv6 are:

• 24 hours — a single-day pause, effective immediately
• 48 hours — a weekend-length break
• 7 days (one week) — a full weekly break
• 30 days (one month) — a longer cooling-off period

During any active time-out period, your cvvv6 account is fully suspended. You will not be able to log in, place bets, play casino games, or make deposits. Open bets that were placed before the time-out began will continue to be settled normally according to the relevant market rules. Any winnings from those pre-existing bets will be credited to your account balance, available to you when the time-out expires.

You will not receive promotional marketing communications from cvvv6 during an active time-out. The time-out cannot be cancelled or shortened once it has been activated — this is intentional, to ensure the break has the intended protective effect.

To request a time-out, contact our support team via live chat or email at [email protected], or navigate to the responsible gaming section of your account settings.

5. Self-Exclusion Tools

Self-exclusion is the strongest player-protection tool available on the cvvv6 platform. It is designed for players who feel that their gambling has become, or is at risk of becoming, a serious problem and who wish to prevent themselves from accessing the platform for an extended period.

5.1 Exclusion Duration Options

• 6 months — the minimum self-exclusion period available
• 1 year — a 12-month block on all account access
• 2 years — for players who need a longer recovery period
• 5 years — an extended long-term exclusion
• Permanent — indefinite exclusion with no expiry; reinstatement requires a formal review process with a mandatory six-month minimum waiting period

5.2 Reopening a Self-Excluded Account

At the end of a time-limited self-exclusion period, your account will not automatically reopen. You must make an active request to reinstate access. cvvv6 will review the request and may ask for confirmation that you have given the decision careful thought. For permanent exclusions, reinstatement requests are reviewed on an individual basis and are subject to a minimum six-month waiting period after the request is submitted.

6. Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise in oneself. The following warning signs may indicate that gambling has moved beyond entertainment and is beginning to cause harm. If you recognise several of these patterns in your own behaviour, we encourage you to reach out for support without delay.

The presence of one or two of the above signs does not automatically mean you have a gambling problem, but it is a signal worth paying attention to. If you are unsure whether your gambling is under control, take a moment to complete a brief self-assessment — our support team can direct you to appropriate resources at any time.

7. Getting Help and Support

If you believe gambling is negatively affecting your life — financially, emotionally, or in your relationships — please seek help. You are not alone, and support is available. cvvv6's customer support team is trained to assist players who are experiencing difficulties related to gambling and can guide you through the responsible gaming tools available on the platform.

To contact our responsible gaming support team:

• Email: [email protected] — mark your message "Responsible Gaming" and a dedicated team member will respond promptly
• Live Chat: Available 24/7 via the in-app chat feature on the cvvv6 platform
• Response hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)

Our team can help you set or adjust deposit limits, activate a time-out, initiate a self-exclusion, or simply talk through your concerns without judgment. All responsible gaming requests are treated with strict confidentiality.

cvvv6 also encourages players to speak with trusted friends or family members about any concerns they may have regarding their gambling habits. Seeking help is a sign of strength, and early intervention is almost always more effective than waiting until a problem has become severe.

8. Safer Gambling Tips

For the majority of cvvv6 players, gambling is an enjoyable pastime. The following practical tips will help you keep it that way — whether you are betting on the Bangladesh Tigers in a T20 match, following the BPL cricket season, or spinning slots for a few minutes of entertainment.